General conditions
TERMS & CONDITIONS
ESPANA-HOLIDAY.COM
Last updated: May 2026
1. INTRODUCTION
These Terms & Conditions apply to all reservations made through ESPANA-HOLIDAY.COM, operated by:
Espana Holiday ApS
Algade 5, 1
4000 Roskilde
Denmark
CVR No.: 24238482
Holiday rental operations, guest services, check-in procedures, and local property management in Spain may be carried out by collaborating companies and local operating partners, including:
Holiday Ground Control S.L.
CIF: B-16788416
Edificio PFV – C.C. Aloha
Avda del Prado
29660 Nueva Andalucía, Marbella
Málaga, Spain
By confirming a reservation, the guest accepts these Terms & Conditions.
2. RENTAL AGREEMENT
A reservation becomes legally binding once:
- the booking has been confirmed by ESPANA-HOLIDAY.COM, and
- the required payment has been received.
Guests will receive:
- a booking confirmation,
- a Holiday Letting Agreement,
- check-in instructions prior to arrival.
3. RENTAL PERIOD
The rental period is stated in the Holiday Letting Agreement and runs from the official check-in date and time until the official check-out date and time.
Unless otherwise agreed:
- Check-in: from 16:00
- Check-out: before 10:00
Late arrivals may be subject to an additional fee.
4. THE PROPERTY
4.1 Maximum Occupancy
Only the number of guests stated in the booking confirmation may stay in the property.
Exceeding the maximum occupancy may result in:
- immediate termination of the rental agreement,
- loss of security deposit,
- refusal of access or eviction without refund.
Children and infants count toward occupancy limits unless otherwise stated.
4.2 Groups & Conduct
Most properties do not accept:
- youth groups,
- parties,
- events,
- bachelor/bachelorette groups.
Minimum age requirements may apply depending on the property listing.
Guests must respect:
- neighbours,
- community regulations,
- quiet hours,
- communal facilities.
Typical community quiet hours are:
- 23:00 – 09:00
Failure to comply may result in removal from the property without refund.
4.3 Pets
Pets are only allowed where specifically stated in the property description.
ESPANA-HOLIDAY.COM cannot guarantee that a property has never previously accommodated pets.
4.4 Smoking
Smoking is strictly prohibited inside all properties unless explicitly stated otherwise.
Additional cleaning or damage charges may apply.
4.5 Noise, Construction & External Factors
ESPANA-HOLIDAY.COM cannot be held responsible for:
- construction work,
- road works,
- temporary utility interruptions,
- noise from neighbouring properties,
- weather conditions,
- insects,
- beach conditions,
- communal facility closures beyond our control.
5. PAYMENT TERMS
All prices are stated in EUR (€).
5.1 Reservations Made More Than 30 Days Before Arrival
- 20% deposit due within 5 days of booking.
- Remaining balance due no later than 30 days before arrival.
5.2 Reservations Made Within 30 Days Before Arrival
The full rental amount is payable immediately.
5.3 Non-Payment
Failure to comply with payment deadlines may result in cancellation of the reservation.
Cancellation charges may still apply according to Section 6.
No keys or access details will be provided until full payment has been received.
5.4 Credit Card Payments
ESPANA-HOLIDAY.COM reserves the right to apply a payment processing fee for certain payment methods.
6. CANCELLATION POLICY
All cancellations must be submitted in writing to:
The cancellation becomes effective on the date received.
6.1 Cancellation Charges
- More than 30 days before arrival:
20% of the total booking amount. - 29–15 days before arrival:
80% of the total booking amount. - 14 days or less before arrival:
100% of the booking amount.
No refunds are provided for:
- no-shows,
- late arrivals,
- early departures,
- unused services.
6.2 Travel Insurance
Guests are strongly advised to purchase comprehensive travel insurance covering:
- cancellation,
- illness,
- accidents,
- force majeure events,
- flight disruptions.
7. FORCE MAJEURE
ESPANA-HOLIDAY.COM shall not be liable for cancellations, delays, or interruptions caused by events beyond reasonable control, including but not limited to:
- natural disasters,
- pandemics,
- governmental restrictions,
- war,
- cyber attacks,
- strikes,
- border closures,
- utility failures,
- extreme weather conditions.
In such situations, refunds, date changes, or vouchers are subject to the policies applicable at the time of the event.
8. SECURITY DEPOSIT
A refundable security deposit may be required depending on the property.
The amount is stated in the property listing and/or booking confirmation.
The deposit may be:
- pre-authorized on a credit card,
- charged prior to arrival,
- or collected during check-in.
The guest is financially responsible for:
- damages,
- excessive cleaning,
- missing items,
- breach of house rules.
ESPANA-HOLIDAY.COM reserves the right to deduct costs from the deposit.
Where damages exceed the deposit amount, the guest remains liable for the remaining balance.
9. FINAL CLEANING
Final cleaning fees are mandatory and stated in the booking confirmation.
Guests are required to leave the property in a reasonable condition, including:
- removal of rubbish,
- cleaning dishes,
- respecting check-out instructions.
Additional cleaning costs may be charged where necessary.
10. DAMAGE & LIABILITY
Guests must immediately report:
- damages,
- defects,
- maintenance issues.
The guest is responsible for any damage caused during the stay by:
- themselves,
- accompanying guests,
- visitors.
ESPANA-HOLIDAY.COM is not liable for:
- theft,
- accidents,
- injury,
- loss of personal belongings,
- misuse of facilities.
Use of swimming pools, terraces, solariums, gyms, lagoons, and communal facilities is entirely at the guest’s own risk.
Children must always be supervised by adults.
11. COMPLAINTS
Any complaint must be reported immediately during the stay so that ESPANA-HOLIDAY.COM has the opportunity to resolve the issue.
Complaints submitted after departure may limit the possibility of compensation.
ESPANA-HOLIDAY.COM must be given reasonable time to investigate and resolve reported issues.
Contact:
📧 support@espana-holiday.com
📞 +34 951 310 462
12. PROPERTY SUBSTITUTION
In exceptional circumstances beyond our control, ESPANA-HOLIDAY.COM reserves the right to offer alternative accommodation of similar standard and location.
If no suitable alternative is available, liability shall be limited to the amount paid for the reservation.
13. CHECK-IN, IDENTITY & LEGAL COMPLIANCE
In accordance with Spanish law, all guests are required to:
- complete online check-in prior to arrival,
- provide valid identification,
- comply with police registration requirements.
Failure to complete mandatory registration may result in denied access without refund.
Guests must also comply with:
- community regulations,
- tourist accommodation laws,
- NRUA/VUT registration requirements where applicable.
14. USE OF COMMUNAL FACILITIES & WRISTBANDS
Access to communal facilities such as:
- Crystal Lagoon,
- pools,
- gym,
- beach areas,
- sunbeds,
- paddle equipment,
is subject to the rules established by the resort administration.
Wristbands are issued according to the number of registered guests.
Visitor access may require additional payment and may be restricted by the community administration.
ESPANA-HOLIDAY.COM is not responsible for temporary closure or restriction of communal facilities beyond our control.
15. DATA PROTECTION & PRIVACY
ESPANA-HOLIDAY.COM processes personal data in accordance with applicable GDPR legislation.
Personal information may be used for:
- reservation management,
- guest communication,
- legal registration requirements,
- customer service,
- optional marketing communication where consent has been provided.
Guests may request:
- access,
- correction,
- deletion of their personal data,
by contacting:
16. GOVERNING LAW
These Terms & Conditions are governed by Spanish law.
Any disputes shall be subject to the jurisdiction of the courts where the rental property is located.
17. ERRORS & OMISSIONS
ESPANA-HOLIDAY.COM reserves the right to correct:
- pricing errors,
- typographical errors,
- inaccurate descriptions,
- availability mistakes,
without liability.
While every effort is made to ensure accuracy, property details and facilities may occasionally vary from published descriptions.
© ESPANA-HOLIDAY.COM / Espana Holiday ApS / Holiday Ground Control S.L. – 2026